Terms of Use – Sanoorah.com

Welcome to Sanoorah.com! These Terms of Use govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us / Legal Entity

This website, Sanoorah.com, is owned and operated by Jaseena Moideenkutty, a sole proprietor trading as Sanoorah.com. Our registered office/principal place of business is located at Sanoorah Fashions, C / O Aslam V S, Post Thirunelloor, Near Thirunelloor Juma Masjid, PIN - 680508, Thrissur, Kerala, India.

2. Acceptance of Terms

By creating an account, making a purchase, or otherwise using our website, you confirm that you are at least 18 years old and competent to contract under the Indian Contract Act, 1872. If you are a minor (under the age of 18 years), you shall not register as a user of this website or make any purchases. Any transactions by a minor must be made by their legal guardian or parents who have registered as users of the website. You agree to these Terms and any other policies referenced herein.

3. Products and Services

We sell imitation jewelry and gemstones. Please note the following:

• Imitation Jewelry: Our imitation jewelry is clearly identified as such and is made from non-precious materials. Specific details regarding materials (e.g., base metal, plating, synthetic stones, glass, plastic) will be explicitly provided in each product description. We do not claim these items are made of precious metals or natural gemstones unless explicitly stated.
• Gemstones: Details for each gemstone will clearly state whether it is natural, synthetic (man-made), or treated (and the type of treatment, e.g., heat treatment, irradiation, dyeing). We will provide available information on origin and dimensions. We do not offer third-party lab certifications for our gemstones unless explicitly mentioned on individual product pages.
• Product Representation & Accuracy Guarantee: We strive to display the colors, details, and material composition of our products as accurately as possible. We guarantee that all products will be as described in terms of their material composition (e.g., clearly stating "Imitation" for imitation jewelry or "Natural Gemstone" for natural stones as specified in the description). However, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be entirely accurate. We encourage you to read product descriptions carefully for precise details.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Orders and Payment

• Order Acceptance: Your order constitutes an offer to purchase a product. All orders are subject to our acceptance. We may refuse to accept an order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.
• Pricing: All prices are listed in Indian Rupees (INR). GST is calculated at checkout. Prices are subject to change without notice.
• Shipping Charges: Shipping charges, if any, will be calculated and communicated to you at checkout.
• Payment Methods: We DO NOT accept Cash on Delivery (COD). Online payments are to be made via Razorpay (Credit/Debit Cards, Net Banking, UPI, Wallets). You agree to provide accurate and complete payment information. We utilize secure and reputable third-party

  5. Shipping and Delivery

  Please refer to our separate Shipping Policy page for detailed information regarding shipping areas, estimated delivery times, and procedures.

  6. Returns, Refunds, and Cancellations

  Please refer to our separate Return & Refund Policy and Cancellation Policy pages for detailed information regarding these processes. These policies are incorporated into these Terms by reference.

  7. Product Warranty

  All products are sold without a warranty. We are not responsible for any defects, damage, or issues that may arise from the use of our products. Please note that this policy does not affect your statutory consumer rights.

  8. Intellectual Property

  All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Sanoorah.com or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

  9. User Accounts

  You may register an account on our website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

  10. User Conduct

  You agree to use our website only for lawful purposes and in accordance with these Terms of Use. You agree not to:

  • Use the website in any way that violates any applicable federal, state, local, or international law or regulation.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm Sanoorah.com or users of the website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the website, the server on which the website is stored, or any server, computer, or database connected to the website.
  • Engage in activities such as "scraping" or "reselling" our products without explicit written permission from Sanoorah.com.
  • Post or submit any user-generated content, as this feature is not supported on our website.

  11. Disclaimer of Warranties

  Our website and all products and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free.

  12. Limitation of Liability

  In no event shall Sanoorah Fashions (trading as Sanoorah.com), its affiliates, or their respective directors, officers, employees, or agents be liable for any indirect, consequential, special, incidental, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your access to or use of, or inability to access or use, the website or any products purchased.

  13. Indemnification

  You agree to defend, indemnify, and hold harmless Sanoorah Fashions (trading as Sanoorah.com), its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the website.

  14. Data Protection and Privacy

  Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to our data practices as described in the Privacy Policy, in compliance with the Digital Personal Data Protection Act, 2023. Our website uses cookies, and details regarding their use are outlined in our Privacy Policy.

  15. Force Majeure

  We shall not be liable for any delay or failure in performance of our obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

  16. Governing Law and Jurisdiction

  These Terms of Use and your use of the website shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or the website shall be instituted exclusively in the courts located in Thrissur, Kerala, India.

  17. Changes to Terms of Use

  We reserve the right to revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the website thereafter. Your continued use of the website following the posting of revised Terms of Use means that you accept and agree to the changes.

  18. Grievance Redressal Mechanism & Contact Information

  In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address consumer complaints.

  • Grievance Officer Name: Ms Jaseena Moideenkutty
  • Grievance Officer Email: info@sanoorah.com
  • Grievance Officer Phone: +91 8891 785 409

  We assure you that all complaints will be acknowledged within 48 hours and resolved expeditiously, generally within one month from the date of receipt of the complaint.

  For any general questions about these Terms of Use, or any other inquiries, please contact us:

  • Legal Name: Jaseena Moideenkutty (Sole Proprietor)
  • Trading As: Sanoorah.com
  • Registered Address/Principal Place of Business: Sanoorah Fashions, C / O Aslam V S, Post Thirunelloor, Near Thirunelloor Juma Masjid, PIN - 680508, Thrissur, Kerala, India
  • GSTIN: 09AAACH7409R1ZZ
  • Customer Care Email: info@sanoorah.com, sanooorahfashions@gmail.com
  • Customer Care Phone: +91 8891 785 409
  • Customer Care Whatsapp: +91 7736 294 098
  • Website URL: https://www.Sanoorah.com